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Frequently Asked Questions

Lottogopher Basics

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  • How does it work?

    LottoGopher is an online community available to everyone that loves to play the lottery. To become a member simply choose your membership option and create an account. As a member you will have exclusive access to lottery news, lucky number pickers, our blog, email newsletters and many more features. In addition we offer several free services to our members including online ticket ordering, secure ticket storage, winning collection and deposit into your LottoGopher account, public groups to pool tickets in, create and manage your own lottery group online and more. Simply place your order online using your credit card and we go to the store for you. We securely store your tickets and collect the winnings on your behalf. Winnings are credited to your account the day after the drawing and available to you immediately.You are the legal owner of the ticket at all times- we simply act as your representative. You pick the numbers you want, and you decide if you want to play solo or pool your tickets into groups to increase your chances of winning. Your account can be easily managed online, and LottoGopher offers many features to make the lottery more fun with less hassle.

  • Is LottoGopher a scam? Will you steal my winning ticket?

    We have been operating since 2010 and our owners have met with and been background checked by the California Lottery Security Division. The California Lottery spokesperson has been quoted in some of the extensive media coverage of our company that they have receive no complaints about LottoGopher and that our service is in fact legal legal. By visiting our User Terms & Condition link at the bottom of the page, you will see that every ticket you order always remains legally owned by you. Our In The Press link will direct you to many media outlets that have covered our service over the past few years. Any jackpot winning ticket is always investigated by the CA Lottery before being paid out, making it all but impossible for anyone to redeem a ticket that belongs to one of our Members. In addition, our owners are respected businesspeople and longtime residents of California, who's interest is in operating a legitimate company and service, not in illegal short term gains. As a practical matter, why would we want to do that? If one of our Members was the jackpot winner, we would benefit greatly from the public relations exposure of having a winner. We WANT you to win!

  • Is this legal?

    Yes. We abide by all lottery commission regulations in each state. We are not engaged in the business of betting or wagering, and members of LottoGopher do not participate in unlawful Internet gambling. 28 U.S.C. 301 legally prohibits LottoGopher from offering its services to individuals and entities outside of the state of origin of the lottery game. The federal statute is aimed to curb that type of interstate activity, and we abide strictly by this interpretation. LottoGopher is registered to do business in every state we operate in. We follow all city, state and federal business registration and tax requirements. LottoGopher is not directly or indirectly, affiliated with any state lottery. We do not "sell" lottery tickets or participate in the earnings of any winnings nor do we receive any commissions from a lottery organization for rendering this service. In compliance with the state lottery we do not charge the consumer more or less than the cost of each lottery ticket. For more on our legal structure, see the footer link at the bottom of the page: Privacy, Security & Legal

  • Is this safe and secure?

    Our headquarters are in Los Angeles, CA and we have representatives located across the U.S. to fulfill orders on behalf of our users in all the states that we offer our service. All of our transactions are reviewed by a Certified Public Accountant, and our secure credit card processing is provided by a domestic bank. All sensitive information is transmitted through a secure 128-bit encrypted connection, and your privacy is a top priority. The messengers who purchase lottery tickets from official state lottery resellers are selected after a rigorous interview and background check process. They are insured and bonded before given extensive training to ensure the security of your tickets. We maintain a sophisticated system that tracks your orders and securely stores your tickets. We internally audit all procedures and follow Best Practices in all of our website functions. For more on our security, see the footer link at the bottom of the page: Privacy, Security & Legal

  • Who operates LottoGopher?

    Based in Los Angeles, our managers are lottery fans whose simple goal is to make it more convenient for consumers to play their state lottery. We have an experienced website development group, customer service department and management team who have been in the consumer services industry for many years. For more specifics on our Team and Company, see the In The Press link for stories about us in the media.

  • I don't live in California. Can I still play?

    We are providing our service to California (for MegaMillions, Powerball and SuperLotto Plus) residents only at this time. Current laws prevent us from offering service to anyone outside of the state of California. Service in additional states will be announced soon.

  • Can I order Powerball tickets in Florida?

    No. We do not accept orders from Florida residents.

  • What is the customer service policy and contact information?

    Our policy is to offer a cancellation of your Membership at any time upon request. There are no refunds for tickets that have been ordered, as those will be placed with an authorized lottery vendor as soon as they are placed. We are available by phone at 866-LOTTO-GO or by emailing service@lottogopher.com to answer any of your questions. You always have access to all of your account information online, and we strive to provide you with the most convenient customer service experience available.

  • How can I cancel my LottoGopher account?

    Our policy is to offer a cancellation of your Membership at any time upon request. There are no refunds for tickets that have been ordered, as those will be placed with an authorized lottery vendor as soon as they are placed. To cancel a Membership or a ticket subscription, simply visit the Manage Billing link on your profile page. Next to each product you have, there is a link to cancel. You will receive an email confirmation within 24 hours to confirm your cancellation. We are also available by phone at 866-LOTTO-GO or by emailing service@lottogopher.com to answer any of your questions. You always have access to all of your account information online, and we strive to provide you with the most convenient customer service experience available.

  • Do you take a portion of my winnings?

    No! LottoGopher doesn't take any portion of your winnings. 100% of the winnings are passed on to the owner of the ticket. If you choose to play in a Group, winnings are split between all members of the group in proportion to the number of tickets playing in that group. For example, if you have pooled 1 ticket in a Group with 10 players, you get 10% of the winnings from any of the 10 tickets pooled in that Group.

  • How does LottoGopher make money?

    We do not charge more than the cost of the ticket at a store. We do not take any potion of your winnings. Our revenue model is based exclusively on your monthly or annual Membership plan. That is how we're able to provide all of the features and services available on LottoGopher.

  • How soon can I collect my winnings?

    Winnings less than $600 USD are credited to your LottoGopher account within 24 hours. At that point you can elect to cash in by having a check sent to you or your winning balance credited to the credit card you used. Winnings over $600 require a pay out from a regional State Lottery office and must be collected in person by our representative on your behalf. You may also opt to have any ticket exceeding $600 to be handed over to you personally to collect. If you request that we handle this for you, please allow up to five business days before we send you a check in your name for these winnings. To request payment from your winnings balance, visit the "Manage Billing" link in your user account. A check will be mailed to you within 48 hours. If you win the jackpot, arrangements will be made to immediately transfer your ticket directly to you- our representatives will meet with you in person within 24 hours to securely transfer your ticket into your possession.

  • What payment methods are accepted?

    The only acceptable payment option for ordering through our site is by using a credit or debit card. We do not accept pre-paid cards, cash, checks, or Paypal. This way, each and every transaction is identified, traceable and cannot be misused. We accept debit cards, Visa, Mastercard, American Express, and Discover card.

  • Do I get to choose my own numbers? Where can I see my tickets?

    Yes. You can manually select your numbers or you can use our "Quick Pick" feature to get randomly-selected numbers. Once you have selected your numbers in the ordering process, they cannot be changed. All of your ticket orders can be viewed in the My Tickets link on your profile page. You will see separate tabs for Active Tickets, Past Tickets and Winning Tickets- simply click on what you wish to view, click the bar listing the ticket type, and all of your numbers and play dates will be shown. We do not provide images of the tickets due to the volume of tickets we must proces- it is simply not cost effective.

  • Are jackpots paid in lump sum or annual payments?

    All tickets are purchased with the lump sum option. If your group wins, your group will share the present cash value of the announced jackpot. This is determined by each Lottery individually.

  • What is the Subscription option?

    These plans allow you to pick your numbers and play in every drawing for the next 4 weeks in the lottery game of your choice. Your credit card is automatically debited every four weeks during the term of your subscription and you can cancel at any time. Simple select the Set of 8 option when choosing your ticket plan, then the Make This Recurring button.

  • If I join today, when will my first lottery tickets be drawn?

    All orders must be placed by 4pm the day of the drawing. Your tickets will begin playing in the next drawing, up to 4 hours prior to the draw. If your order is placed with less than 4 hours before the next drawing, your tickets will begin playing in the following drawing. When you place your ticket order, you will see a RED date listing, telling you what drawing your ticket is for. Be sure to red this carefully if ordering near the 4pm cut of time on the day of the drawing.

  • How do I play in a Group?

    To play in one of our groups, you can view the list at the Play in Groups link at the top of the page, then click the button next to the group you wish to join (Join This Group). This will take you to the My Tickets link within your profile page. Click to open the bar with the tickets you wish to pool, then change the pull-down menu from Solo to whichever group you want to play in. You can do this for any tickets you have!

  • When can I join or change the Groups I want to pool tickets in?

    You can pool your tickets into a Group up to 4 hours prior to the draw. The cutoff time to join a Group or switch tickets to a different Group is up to 4 hours prior to the drawing.

  • What if I forget my login information?

    If you should happen to lose your login information, simply visit the Forgot Your Password link on the Log In page. Click the link to retrieve access to your account. Please enter the email address you used to create your account and we will email you a password. *** Please check your SPAM folder, as very often password reset emails are routed there.

  • What number or email can I use for additional support information?

    Call us at 866-LOTTO-GO. For the fastest response time, email service@lottogopher.com


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